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Making An Appointment

Where and When
Should I book an appointment?
What if I am late for my appointment?
What if I have special health concerns?
What if I have to cancel my appointment?
What are the consultation fees and herb costs?
What is Skype video call? What do I need to do?
Can I claim private health insurance rebates for herbal medicine?

Where and when?

The consultation is conducted via Zoom video, so it is conveniently at your home. Save you time to travel.

Shirley is available for online consultations at the following times :

Morning sessions

  • 8am to 12 noon — Tuesday to Friday

Evening sessions

  • 8.15pm to 9pm — Monday to Friday


  • the above times maybe available on weekend by early appointment. Please contact Shirley at shirley@shirleychong.com.au for more information.

Should I book an appointment?

Yes, it is always a good idea to book a reservation at your earliest convenience so we may accommodate your schedule. You can book an appointment by contacting Shirley at :

What if I am late for my appointment?

Log in late to Zoom will simply limit the time of your consultation, thus lessening time for Shirley to collect all necessary information and time to address your questions and concerns. Depending if there is a client booked immediately after, Shirley will try her best to accommodate and allow the full consult time especially if lateness is due to unforeseeable events. However, if there is an appointment booked after yours, your consult will end on time so the following client is not delayed.

What if I have special health concerns?

This will be covered in the questionnaire prior to your initial visit. Please inform Shirley if you are pregnant or have a serious illness during your consultation.

What if I have to cancel my appointment?

We understand that sometimes you need to change your schedule or unforeseeable circumstances arise. We kindly ask that you give 24 hours notice so that someone else may see Shirley.  A fee may be charged if a patient does not show up for an appointment without sufficient notice.

What are the consultation fees and herb costs?

Initial consultation (45-60 mins) $ 90
Follow-up consultations (30 mins) $65

Herbal Medicines are at an additional cost
Approximate cost per week :

— Powder Herbs $50-$65
— Dried Herbs $55-$70

Please note that all prices are subject to change without prior notice. Please confirm prices at the time of your booking.

What is Zoom video call? What do I need to do?

Zoom is an online tool that allows you to make internet (video) calls for FREE.  Zoom video call let both parties be able to talk and see each on video. For more information and how to set up Zoom, please go to its official website HERE.

Basically, what you need to do is: –

  1. Make an appointment with Shirley
  2. Sign up for Zoom
  3. Connect a video camera and microphone (most laptops these days come with an inbuilt camera and microphone) to your computer
  4. Shirley will email you a Zoom link prior to the appointment time.
  5. Click on the link at your scheduled appointment time.
  6. Bingo! We shall do the consult on Zoom video at the appointment time.